Churn Detection Built for Stripe
Connect your Stripe account in 60 seconds. ChurnWire analyzes every subscription event — failed payments, downgrades, cancellations, disputes, and expiring cards — and tells you exactly which customers need your attention right now.
14-day free trial · No credit card required
Stripe Tells You What Happened. ChurnWire Tells You What's About to Happen.
Stripe is an incredible payments platform, but it was built to process transactions, not predict churn. When a customer's payment fails, Stripe sends you an email. When a customer downgrades, you might see it in a webhook. When a customer's card expires next month, you probably won't notice until the charge fails.
These signals are scattered across your Stripe dashboard, buried in event logs, and easy to miss. By the time you realize a customer is at risk, they've already cancelled. The window to intervene — to reach out, offer help, fix a billing issue — has closed.
ChurnWire exists to give you that window back. We pull every churn-relevant signal from your Stripe account, score each customer's risk level, and deliver a daily digest telling you exactly who to focus on today.
How ChurnWire Works with Stripe
Three steps. No engineering required. No code to deploy.
Connect Stripe
Click "Connect with Stripe" and authorize read-only access. ChurnWire uses Stripe Connect with the minimum permissions needed — we can read your subscription data but never modify it.
90-Day Backfill
We immediately pull 90 days of subscription history — payments, refunds, disputes, plan changes, cancellations. Within minutes, every active subscriber has a churn risk score.
Daily Digest
Every morning at 9am, you get an email listing your highest-risk customers, what changed overnight, and exactly what to do about it. No dashboard to check. No app to open.
Six Churn Signals We Track in Your Stripe Account
Every signal contributes to a composite risk score. Individual events are noisy — patterns are predictive.
Failed Payments
A single failed payment might be a temporary card issue. Two in a row is a pattern. Three means the customer likely doesn't know their subscription is broken. ChurnWire tracks retry outcomes and escalates risk accordingly.
Plan Downgrades
Downgrades are the strongest voluntary churn signal. A customer who moves from your $99 plan to your $29 plan is telling you something. ChurnWire flags this immediately so you can understand why and potentially save the revenue.
Cancellations & Cancel-at-Period-End
Stripe distinguishes between immediate cancellations and cancel-at-period-end. ChurnWire treats the latter as a save opportunity — you still have days or weeks to reach out before the subscription actually ends.
Disputes & Chargebacks
A dispute is more than a churn signal — it's a relationship breakdown. ChurnWire elevates dispute-flagged customers to critical risk so you can respond before it escalates further.
Expiring Cards
Stripe knows when a card expires. ChurnWire surfaces customers whose cards expire in the next 30 days so you can prompt them to update their payment method before the next charge fails.
Refund Requests
A refund request on a subscription product is a strong signal of dissatisfaction. Even if the customer doesn't cancel immediately, ChurnWire increases their risk score so you're watching for the next signal.
Risk Scoring That Actually Makes Sense
ChurnWire assigns every subscriber a risk score from 0 to 100. The score is computed from weighted signals — a failed payment contributes less than a downgrade, and a dispute contributes more than an expiring card. Scores decay over time if no new negative signals appear, so a customer who had a payment hiccup three months ago gradually returns to healthy status.
You don't need to understand the scoring model to use it. The daily digest groups customers into three buckets — Critical (70+), At Risk (40-69), and Healthy (0-39) — and tells you who moved between buckets overnight. Focus on the critical list first. That's it.
For teams that want more control, you can export the full scored list as a CSV and plug it into your CRM, support tool, or outreach workflow. Every row includes the customer's email, current MRR, risk score, top contributing signal, and days until next renewal.
Frequently Asked Questions
What Stripe permissions does ChurnWire need? +
ChurnWire requests read-only access to your subscriptions, customers, invoices, charges, disputes, and payment methods via Stripe Connect. We never write to your Stripe account, and we never access sensitive card numbers — Stripe doesn't expose those even to connected apps.
How long does setup take? +
Under 60 seconds to connect. The 90-day backfill runs in the background and typically completes in 2-10 minutes depending on your subscriber count. You'll receive your first daily digest the next morning.
Does ChurnWire work with Stripe Billing specifically? +
Yes. ChurnWire is built specifically for Stripe Billing subscriptions. If you manage recurring revenue through Stripe — whether you use Stripe Checkout, the Customer Portal, or the API directly — ChurnWire works with your setup.
What if I have multiple Stripe accounts? +
ChurnWire supports connecting multiple Stripe accounts under a single ChurnWire account. Each account gets its own risk scores and daily digest. This is included in the $49/mo plan — no per-account fees.
Start Catching Churn Before It Happens
$49/mo. 14-day free trial. No credit card required. Connect your Stripe account and get your first risk scores in minutes.